FAQ
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What is the Impact Fee?
The impact fee is a convenience fee associated with mobile services. Since we travel directly to your location—whether it's your home, office, clinic, or job site—this fee helps cover travel time, transportation, and on-site service delivery. Impact fees may vary depending on distance, urgency, and the type of service requested.
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Do I Have to Pay Before My Service?
Yes. Payment is required prior to your appointment. This policy ensures your time slot is reserved and allows us to provide prompt, reliable service to all clients. Once payment is confirmed, your appointment will be scheduled and secured.
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What Is the Difference Between DOT and Non-DOT Drug Testing?
DOT Drug Testing (Department of Transportation): • Required for safety-sensitive employees regulated by federal agencies • Follows strict guidelines set by the U.S. Department of Transportation • Includes regulated procedures for collection, handling, and reporting • Common for trucking, aviation, transit, and pipeline industries Non-DOT Drug Testing: • Used by private employers, individuals, and organizations • More flexible testing options and policies • Can be customized based on company or personal needs • Not regulated by federal DOT guidelines
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What Types of DNA Testing Do You Offer?
We offer a wide range of DNA testing services for personal, legal, and informational purposes: • Paternity Testing – Determines the biological father • Maternity Testing – Confirms the biological mother • Immigration DNA Testing – Used for visa and immigration cases • Sibling Testing – Determines if individuals share one or both parents • Grandparent Testing – Helps establish biological relationships through grandparents • Avuncular Testing – Tests relationship between aunt/uncle and child • Ancestry DNA Testing – Provides insight into ethnic background and heritage. All DNA collections are performed professionally using non-invasive cheek swabs.
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Do You Offer Mobile Services?
Yes! We are a fully mobile service provider. We come directly to your location for your convenience—saving you time and eliminating the need to travel.
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What Types of Drug Testing Do You Provide?
We offer: • Urine drug testing • Hair follicle testing • DOT and Non-DOT testing • Rapid and lab-based testing options
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Who Can Request Your Services?
Our services are available to: • Individuals and families • Law firms and attorneys • Businesses and employers • Clinics and healthcare providers • Nursing homes and assisted living facilities • Government agencies
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How Do I Schedule an Appointment?
You can schedule an appointment by: • Filling out our online request form • Calling or texting us directly • Sending us an email. Once we receive your request, we’ll confirm availability and guide you through the next steps.
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Are Your Services Confidential?
Absolutely. We take privacy and confidentiality very seriously. All client information and test results are handled securely and professionally.
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What Types of Fingerprinting Do You Offer?
We provide professional ink fingerprinting services for a variety of needs, including: Employment background checks, Licensing and certifications, Immigration purposes, Adoption and foster care, Personal record review. We use standard FD-258 fingerprint cards accepted by most agencies and organizations.
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Do You Offer Mobile Fingerprinting Services?
Yes! We specialize in mobile fingerprinting services, meaning we come directly to your location—whether it’s your home, office, or job site. This is ideal for businesses, group appointments, and individuals who need convenient, on-site service.
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Do You Offer Live Scan (Digital Fingerprinting)?
No, we currently provide ink fingerprinting only. Ink fingerprinting is widely accepted for: Out-of-state licensing, Federal applications, Ink card submissions (FD-258,) Mail-in background checks. If you are unsure which method you need, we’re happy to help guide you.
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What Do I Need to Bring to My Fingerprinting Appointment?
You will need: • A valid government-issued ID (driver’s license, passport, etc.) • Any required fingerprint forms or cards (if provided by requesting agency) • ORI number (if applicable)
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How Long Does Fingerprinting Take?
Most fingerprinting appointments take 10–20 minutes, depending on the number of cards or individuals being processed.
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What Types of Background Checks Do You Offer?
We offer a variety of background screening services, including: • Criminal background checks • Employment verification • Identity verification • Pre-employment screening • Tenant screening (upon request)
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Who Needs Background Check Services?
Our background check services are ideal for: • Employers and small businesses • Property managers and landlords • Law firms • Individuals needing personal background reports
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How Long Does It Take to Get Background Check Results?
Turnaround time varies depending on the type of background check requested: • Some results are available within 24–48 hours • More detailed reports may take several business days
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Are Background Checks Confidential?
Yes. All background checks are conducted with strict confidentiality and in compliance with applicable privacy laws and regulations.
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Do You Offer Mobile Background Check Services?
Yes! As part of our mobile business services, we can come to your location to assist with identity verification, fingerprinting, and required documentation for background checks.
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What is an I-9 Employment Verification?
An I-9 Employment Verification is a federal requirement that confirms an employee’s identity and authorization to work in the United States. Employers must complete Form I-9 for every new hire.
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Do you complete the I-9 form for employers?
Yes, we act as an authorized representative for employers to complete Section 2 of the I-9 form by verifying the employee’s identification documents in person.
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Do you notarize I-9 forms?
No, I-9 forms are not notarized. We complete them as an authorized representative, not as a notary public.
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What documents are needed for I-9 verification?
Employees must present valid, unexpired identification documents from the acceptable documents list (such as a driver’s license, passport, or combination of approved documents). The employer typically provides this list.
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Can you meet employees at their home or job site?
Yes, we offer mobile services and can meet at a home, office, or an agreed-upon location for convenience.
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Do you provide this service for remote employees?
Yes, this service is ideal for employers with remote hires who need a reliable in-person verification solution.
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Do you determine if documents are valid?
No, we only perform a visual inspection of documents as required. We do not verify authenticity beyond what is required by Form I-9 guidelines.
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How much does I-9 verification cost?
Pricing varies based on location and service needs. Mobile and convenience fees may apply. Final pricing will be confirmed prior to scheduling.
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Who uses I-9 verification services?
This service is commonly used by: Employers hiring remote employees, Staffing agencies, HR departments, Small businesses without a local office.